Refund and Returns Policy

Effective Date: July 31, 2026

Thank you for shopping at epiqyfog.shop. We value our customers and strive to provide high-quality products and excellent service. If you are not completely satisfied with your purchase, our Refund and Returns Policy explains your options.

Returns

You may request a return within 30 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition.
• The item must include original packaging, tags, and accessories.
• Proof of purchase or order confirmation must be provided.

To request a return, please contact us at info@epiqyfog.shop with your order number and details about the product you wish to return.

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Non-Returnable Items

The following items may not be eligible for return:

• Items that have been used, worn, or damaged after delivery
• Clearance or final sale products
• Gift cards
• Products without original packaging or proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you regarding approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Additional processing time may be required by your bank or payment provider.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will review your request and provide an appropriate solution.